1.1 We warrant only that:

1.1.1 the Products will be delivered new and in good condition in the quantities ordered; and
1.1.2 the Products will conform with the specifications stipulated on the Site or in Our Product material at the time of Your Order;
1.1.3 the Products are intended to be used strictly in accordance with the manufacturer’s specifications as stipulated on the Site or as on the Products. It is Your sole responsibility to ensure that you use the Product accordance with those instructions.

1.2  Products may vary slightly in terms of specified colour, designs, dimensions, measurements and other features to the extent that such variances are reasonable.

1.3 In terms of ‘cooling off’ laws, You are entitled to cancel any sale concluded with Us within 7 (seven) days of receipt of the Products and to obtain a refund. You may also cancel a sale where delivery has been delayed beyond the stipulated delivery date/timeframe (or where none is specified, beyond 30 (thirty) days from the order date). No cancellation fees shall apply in such instances, provided that:

1.3.1 the Products are returned in the condition that they Were delivered;
1.3.2 to the extent that only certain Products are returned to Us, We shall be entitled to recalculate the delivery charges for those Products kept by You and retain such fees.
1.3.3 You will be liable for the courier cost of any returns made due to exchanges, whether it be returned with Your own courier, or We could quote You on the collection of the returning Products. Only once freight payment is received for the returns, will the collection be arranged.

1.4 In the event that You claim that any Product is defective, You agree to keep the Product in its current condition available for Us to inspect within a reasonable time.

1.5 In order to provide You with any remedies for a defective Product, You agree to cooperate in providing information as required by Us regarding the Product, including detailing how the Product is defective and any other information as We reasonably may require.

1.6 Your remedies in the event of a Product being defective are one of the following:

1.6.1  refund; or
1.6.2  repair; or
1.6.3  replacement

1.7 In the event that We find that a Product, alleged to be defective, has been abused, or misused, or neglected, or subjected to inadequate or improper handling, or modified in any way, or the subject of normal ‘Wear and tear’, We may in our sole discretion elect not to refund, repair or replace the Product and in addition We may require You to pay all reasonable delivery and servicing costs and charge this to your credit or debit card, or the payment details that you provided to Us when You placed Your order.


If you need assistance with your delivery, please email us on info@jcbsafetyfootwear.co.za